Microsoft 2019

Microsoft Teams

Shifts is designed for managers and workers in retail stores, hotels, restaurants, manufacturing and other service industries where workers often don't have a desk or computer. With Shifts, managers can create and manage schedules; and employees can view shifts, swap shifts, update availability, and request time off all via their mobile phones.

Scheduling and productivity experiences

As a Product Designer on a team with PM, Engineering, and Research, I led the design of several product features for multiple versions of Shifts, including the scheduling and assignment of breaks and workstations across all views and devices.

I also designed components, layouts, and productivity features, such as predefined shift assignments, copy-paste functionality, and one-page print views. My designs enhanced user efficiency and provided an intuitive product experience.

Unblocking organizations and reducing complexity

Managers want to save time scheduling, while workers want to view and swap shifts, but many organizations have existing processes or require third-party integrations. Unblocking these orgs was also a priority.

I worked in collaboration with orgs, PM, and Research to incorporate user feedback into user-centric designs that managed change effectively and minimized complexity.